Athletes and customers wait for concerns to escalate to make a report (low-level concerns are not reported). Identified or recognized by perpetrators and high-risk individuals as a potential target. Avoidance of the topic is causing vulnerability to allegations and escalation.
On-site psychological resource
Silence is the catalsyt for perpetrators. On the other hand, a culture of communication deters perpetrators. By providing this resource, you not only provide mental health support to guests who are often performing under high pressure, the policy itself can lower your vulnerability to incidents.