Safety ROI – insufficient measurements or records. Athlete retention – 65%+ turnover by athlete ages 12-13yo. Communication team lacks organizational objectives.
Churn rate record
Customer churn, or athlete turnover, refers to the number of athletes you?re losing in a predetermined time period. Churn rate is a scary metric. It?s also an incredibly important one. If you don?t know how many customers are leaving your organization, then you won?t know how it?s impacting your revenue ? and you won?t be able to create improvement plans to reduce turnover rate. Learning why your customers are leaving and staying can drive your wellness and safety development.